TERMS

By Placing an order you are agreeing to the following terms of business:

ORDER PROCESSING & DESPATCH TIMES

  • Orders are despatched on Mondays and Thursdays. Orders are processed in chronological order.
  • We will advise you within 2 working days of placing your order if your order will not be despatched within these quoted time frames by email, or phone if you do not have an email.

POSTAGE / DELIVERY

Postage is charged in approximate price bands by weight, automatically calculated at checkout. The service we use will depend on the weight of your parcel, but is usually:

  • UK – Royal Mail Second class post, Inpost or Evri. Delivery takes approx. 3 working day. Heavier parcels may be sent by courier, taking 1-2 working days for delivery.
  • Delivery on non-UK orders is usually by overseas courier by air such as USPS, DPD Fedex (best option is determined at the time). Delivery is generally around 5-10 working days, depending on weight and destination.

OVERSEAS CUSTOMS CHARGES – Please be aware that any customs charges that an order might incur are payable by the customer. Unfortunately, the charges that customs apply are out of our control. Any orders returned to us due to unpaid customs charges will be refunded minus Postage and Packaging costs.

ISSUES

PLEASE ENSURE YOUR ADDRESS IS TYPED CORRECTLY
We are unable to replace items lost in the postal system if your address is not input correctly. If your parcel is returned to us unable to be delivered due to an incorrect address being input by the customer, we will need to charge delivery for re-sending the parcel to you at our actual cost (which may be less or more than the original delivery charge paid). This is especially important for overseas orders – please check your address is in the correct format for your country.

RETURNS – returns are only accepted for faults or damages only. Please contact me by email for assistance.

PARCELS RETURNED TO US UNDELIVERED
Please consider delivery to your work or neighbour if you are likely to be out when your parcel arrives. If you would like us send your delivery on a specific date (excluding weekends), or if you will be out a particular day and would like to request for the delivery not be made on that day, please state this in the customer comment box at checkout.

If your parcel is returned to us for any reason that is not a fault of our own, including but not limited to being unable to deliver, incorrect address, failure to collect at sorting office, unpaid customs charges, we will contact you and reserve the right to give you the following 2 options:

  1. You can pay a further P&P charge (at cost, please note courier re-deliveries can be costly) for us to re-send your item to the correct address or an alternative address, or
  2. You can request a refund, less our original P&P costs plus 10% of the cost of the items as an admin and re-stocking fee.

Some of this policy may be waived under exceptional circumstances, I do not wish to profit from this it is merely to recoup postage costs, which are usually already subsidised.

IMPORTANT: requests to leave the parcel in an unsecured place such as a porch or greenhouse if no one is in will be written on the parcel if requested. However, we are not responsible for the non-delivery of any parcels left in this way. We cannot guarantee these requests are met as it will depend on the delivery person, and also whether the parcel needs to be signed for.

DELAYED DELIVERIES

If you have not received your parcel in the stated time, you are welcome to contact us so we can confirm that it was definitely sent and by which method. We will deal with each case in its own merit, but generally we cannot take any action until we can put a claim into the despatch company for the loss. However, please contact us as we will always try to help in any way we can, or we can usually offer a mutually agreeable solution.

Please note that proof of postage records are only available for 3 months after despatch of order, so any queries must be received within this time or no claim can be made.

Damaged Deliveries received by the courier must be reported within 24 hours of receipt or no claim can be made.

PACKAGING A LITTLE SCRUFFY? – WE ALWAYS TRY TO REUSE PACKING MATERIALS SUCH AS BOXES AND BUBBLE WRAP TO PROTECT THE ENVIRONMENT AND KEEP PRICES LOW. We hope you will appreciate this as we like to do all we can to help the environment, and we feel that re-using something is much more environmentally friendly than recycling it!

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